Frequently Asked Questions
We get asked lots of interesting questions. Is there a card that will get my girlfriend to let me watch the football? What’s a good prank to play on the boss from hell? If the Jeego dog and Lassie had a race, who would win?
These might not be the most exciting questions we’re asked, but they are the most frequent, so if you’ve got a burning question, hopefully you’ll find the answer here.
Um, what’s MMS?
MMS is short for Multimedia Messaging Service. It is a standard feature on most mobile networks to send pictures, video and sound straight to another mobile. It may be also be called ‘picture messaging’, ‘photo messaging’ or ‘media messaging. MMS is a feature supported and managed by your local / home network operator. Please contact your mobile network (the company you pay your bills to) for more information and to activate the service.
Can I send an ecard to an international mobile number?
Yes, for most countries. The recipient experience varies depending on agreements between your mobile network and your friends’ mobile network abroad. The message is most commonly delivered by MMS in the normal way, or the recipient will receive an SMS / text message with a web link from where they can view the message. Check with your home operator for more information about sending MMS internationally.
Please note: Sending via MMS to an international number may cost more than a regular MMS and may not be included in your MMS bundle or inclusive calling plan. Check with you local operator for more information. Sending via email, Twitter or Facebook will not incur additional costs regardless of the country your recipient lives in.
What happens if I send an ecard and the person I am sending it to doesn’t receive it?
There could be several reasons for this depending how you choose to send your message. First, if you are a prepay customer, check you have enough credit to send the message. If sending via MMS - check with your home network operator that you have the MMS service active on your account.
If sending by email, Facebook or Twitter, check the recipient address carefully.
For email, you may wish to ask your friend to check their email spam filter to ensure that it has not retained the message.
Do you have to have MMS to send and receive ecards? If so, how do I know if the person I am sending it to has MMS enabled on their mobile?
Sending by MMS is one of several ways you can send your card. MMS is available as an option on most versions of the Jeego app - if your phone model supports it. All versions provide the ability to send via email, Facebook and Twitter too.
Most major networks support MMS as a default. Speak to your friend if you are unsure.
Where’s the option to send by MMS in my Jeego app?
Not all phones allow other 3rd party applications like Jeego to send via the MMS feature. This issue affects a handful of manufacturers and we are working hard with these companies to find a solution. Email, Facebook and Twitter options will work in the normal way.
I’m trying to send a message by MMS but it’s not working - what’s that about?
MMS is a service operated by your home network operator. Please check that your phone is set up for MMS. This is especially important if you have bought an Iphone or another phone from a different retailer i.e. not your mobile operator or approved dealer.
If in any doubt, contact your network operator and ask for the MMS settings to be sent to your phone.
If your phone supports WiFi and you are currently using an active WiFi connection, some devices will not let you use MMS or your mobile data connection (GPRS, 3G, 3G+, EDGE etc) at the same time. Try switching off WiFi, and check that you have an active mobile network connection then try again. Alternatively, send by email, Twitter or Facebook.
Do I need Facebook and Twitter accounts to use Jeego?
Yes. You’ll need input your username and password data for these accounts when you first use Jeego. The app will remember the details and will only ask you for this information once. If you need to change your accounts visit the settings page in the app.
How do I know if my ecard has been sent?
The app will notify you on screen that the message has been sent to your recipient.
I can’t seem to download the app…
Simply go to the Jeego download page.
From web: http://www.jeego.me/downloadapp
From your handset: http://m.jeego.me/d
The Jeego website will do the rest for you. If your phone is not supported you will be given access to our mobile internet site, from where you can still browse and buy Jeego ecards from your phone. We will let you know as soon as an app is available for your phone model.
Alternatively you can find Jeego in most major app stores e.g. Apple App Store etc.
What are the different ways to send an ecard?
You can send via email, Twitter and Facebook. MMS is an option available if your device supports the feature. Some phones will not allow other applications to use the MMS service. If this is the case, you will not see MMS as an option in your version of the app.
Last time I used Jeego there was a card that I loved, but now I can’t find it! How can I send it again?
We refresh the content regularly to ensure that you always have access to the latest, most topically relevant content to enjoy and send. Please check through the categories for another great card to send.
The Jeego app doesn’t work on my handset /network - does that mean I can't send an ecard?
If you are experiencing technical issues with the app - please try and reinstall the app to your device. Go to the following to download the application…
From web: http://www.jeego.me/downloadapp
From your handset: http://m.jeego.me/d
If you are still experiencing problems please use the ‘contact us’ section on the website to get in touch for direct help and support.
Can I send my message to an email address?
Yes - you can send your card by email.
What sort of content can I choose from?
We are one of the largest independent providers of mobile greeting and video content with a library of thousands of content items from the world’s leading brands including Disney, Cartoon Network, Purple Ronnie, and many more. Jeego content in the app changes regularly to ensure that it is topical and in line with local market holidays, events and customer needs.
I’ve found something I really like on your website, but I can’t find it in my app. What gives?
Our content changes all the time - please refresh or update your app for the latest version. Some brands may be restricted in some countries due to licensing issues. If this is the case, we endeavor to provide you with the best content available from other leading artists and brands.
I’m your number one customer - can I get a discount for buying so many cards?
Pricing options vary from time to time and special offers will be clearly promoted before you confirm payment.
If you are sending a message to multiple recipients by email, Twitter or Facebook you will only be charged once for the ecard you have downloaded - not for each recipient.
If you are sending to multiple recipients by MMS you may be charged by your mobile operator for each MMS you send. Check your current mobile calling plan for MMS charges. If sending by MMS frequently you may wish to purchase an MMS bundle from your operator or switch to a tariff plan with inclusive MMS, if available.
I’m thinking of pranking a friend/ making stealthy romantic advances… Will the receiver see my details?
Yes. Jeego treats your phone like a post box - your greeting is stamped then delivered by your phone in the same way as any other message you would send.
What’s the situation with privacy? Do you know what I’m sending to my friends?
Jeego is committed to protecting your privacy. We will only use the information collected from you in accordance with the UK’s Data Protection Act 1998 or as legally obliged by UK Government Authorities. As part of your product functionality and experience, we do keep records of some actions such as which card you purchased and on what date. However, we cannot see, record or store any information regarding the personal messages you send to your friends using the application.
A copy of our privacy policy can be found here: http://biz.jeego.me/privacy
